We source our products from authorised resellers in Japan. We choose Japan as they have the greatest range of vintage designer pieces in the best condition. The Japanese suppliers we work with are government approved and only deal with authentic pieces.
Currently we are aiming to restock on a fortnightly basis. Sign up to our newsletter and follow us on Instagram @patinaavenue to be notified of new stock!
As most of our items are unique vintage pieces, we are rarely able to restock items once they have sold out. Though if you have missed out on an item please contact us and we will try our best to source another.
Yes, we offer holds for up to 24 hours. We are unable to offer holds on New Arrival items. To request a hold on an item please message us on Instagram @patinaavenue or email firstname.lastname@example.org
Our prices are influenced by a variety of factors that we have no control over such as foreign exchange rates and shipping costs. Each item is priced according to its condition, if there are two identical items then the higher priced one will generally always be in better condition.
Unfortunately due to the high-paced nature of our store, once an order has been placed it cannot be cancelled. Refer to our Order Cancellation Policy for more details.
Yes, if the order has not been shipped. Please contact us as soon as possible with your order number and correct delivery address. The fastest way to reach us is through our Instagram @patinaavenue or email email@example.com
Contact us at firstname.lastname@example.org or on Instagram @patinaavenue. Usually this occurs as incorrect details are entered at checkout, please ensure your details are correct when checking out.
As we are not a physical store we unfortunately do not allow pick ups. Make the most of our free overnight shipping on NZ orders over $50! Find out more about our shipping options here.
Once your order has been collected by the Courier, we have no control over how long it will take to arrive. If you have a concern about a missing, delayed or damaged parcel please enter this form on the NZ Post website. If you require any assistance with this, please reach out to email@example.com